The Prime Services Middle Office Client Facing Department is responsible for owning Operational client experience across the Prime clients. This is a client facing role that requires extensive client interaction & communication together with working with various global internal teams as required. The candidate will be expected to hone and utilize their technical and communication skills to effectively drive client change. The role also includes ensuring that all aspects of transaction management are completed on time, exceptions are resolved and provide subject matter expertise to the hedge fund clients.

Understanding the client experience is critical to delivering change in this role. Utilizing technology to increase client efficiency is key. This is often achieved by employing data analytical solutions to enhance the client experience. It’s expected that the individual is able to work through tasks of varying difficulty with external and internal stakeholders and resolve in a timely and efficient manner.

Key Responsibilities Include

• High level of client service focus – respond to client communications in a timely manner and build effective relationships with clients and internal partners
• Accountable for end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management.
• Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
• Understanding of the control agenda in order to be able to prioritize and escalate risk issues on a timely basis
• Exhibit a positive, can-do attitude with inquisitive curiosity
• Take ownership, act with a sense of urgency and exceed expectations by over-communicating
• Develop knowledge of process flows to service clients, respond to and resolve client enquiries

Experience

• Knowledge and understanding of trade lifecycle
• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
• Knowledge of Global markets and settlement practices preferable
• Operate effectively in a dynamic environment with excellent organisational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines.
• Strong Interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Ability to use data to create metrics and reporting
• Strong excel skills and self solve / IA skills (Xceptor/Alteryx preferable)